Let us know what you think.
Both the Department of Health and the provider of the service are committed to the continual improvement of NURSE-ON-CALL. We value all feedback, both positive and negative.
Positive feedback gives us the opportunity to develop a picture of the benefits of the service to the community and to ensure that we are on the right track.
Has NURSE-ON-CALL helped?
For individuals
- Was contacting NURSE-ON-CALL a valuable first step in helping you to manage your health issue?
- How likely are you to use this service again?
For health service providers
- Have you identified patients who were advised by NURSE-ON-CALL to attend your service and who might otherwise have ignored a potentially serious health condition?
- Have patients provided you with positive or negative anecdotal feedback about their NURSE-ON-CALL experiences?
Negative feedback is taken seriously and will be investigated in a timely manner on each and every occasion. Negative feedback enables remedial strategies to be put in place and staff training to be amended as soon as possible.
As all calls are recorded, it is possible to review them but in order to do this we need specific search information to be provided by you. If you would like to have your call reviewed, please complete the fields below to enable the service provider to investigate the matter quickly and thoroughly.
Every endeavour will be made to investigate issue/s and explore opportunities for improvement. The outcome of the investigation will be communicated to you.
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